Service Level Compliance
November 12th, 2024
BeeProxy is committed to delivering high-quality rotating proxy services to ensure optimal user experiences. The following Service Level Compliance (SLC) terms outline the performance expectations, responsibilities, and conditions of our services. This section also helps clarify how these standards relate to our Terms & Conditions, Refund Policy, and Privacy Policy.
1. Scope of Service
BeeProxy provides rotating proxies designed for secure, reliable, and high-speed connections to support various user needs. Our rotating proxy system ensures that users receive new, reliable IP addresses at specified intervals to maintain anonymity and optimize data gathering or connection stability.
2. Performance Standards
BeeProxy commits to the following performance benchmarks for our rotating proxies:
- Uptime: We strive to maintain a service uptime of at least 99%. This uptime includes the availability of the proxy network for user access and excludes periods of scheduled maintenance or force majeure events.
- Connection Speed: BeeProxy ensures reasonable and competitive connection speeds, which may vary depending on external factors like the user’s location, internet service provider (ISP), and network traffic.
- Rotation Reliability: IP rotation is conducted seamlessly and automatically as part of the service, ensuring consistent access to fresh proxies without manual intervention.
3. Service Limitations
While BeeProxy aims to deliver continuous, high-quality services, certain limitations may affect performance:
- External Network Factors: BeeProxy is not responsible for issues related to the user’s ISP, geographic location, or other third-party services that may affect connection quality.
- Peak Usage Periods: During high-demand periods, users may experience minor fluctuations in connection speeds or availability. BeeProxy will make efforts to minimize these impacts.
4. Maintenance and Downtime
Scheduled maintenance will be communicated to users in advance via email or a notice on our website. During these periods, service access may be limited. Unscheduled downtime due to emergencies or unforeseen technical issues will be addressed promptly, and updates will be provided as needed.
5. Compliance with Terms and Policies
Users must comply with the Terms & Conditions, which prohibit activities that may compromise service integrity, such as overloading the system, unauthorized use, or violating third-party rights. Non-compliance may result in service suspension or termination, in which case refunds will not be issued.
6. User Responsibilities
To ensure optimal use of BeeProxy’s rotating proxy service, users are responsible for:
- Maintaining Accurate Account Information: Users must provide and update accurate information as outlined in our Privacy Policy.
- Monitoring Usage: Users should monitor their own usage to ensure it aligns with their subscription plan and service limitations.
- Security Measures: Users must maintain the confidentiality of their account credentials and ensure that their use of the Service adheres to the Acceptable Use Policy.
7. No Refunds for Service Compliance
BeeProxy does not issue refunds for services that meet the outlined performance standards. Users who initiate data transmission or utilize the service agree to these conditions. Issues such as service availability within agreed-upon parameters or quality impacted by third-party ISPs are considered non-refundable.
8. Reporting and Resolving Issues
Users experiencing service interruptions or issues should contact BeeProxy support at [email protected]. Our team will promptly investigate and, if necessary, take action to resolve the matter. Please note that service issues that are addressed within these compliance standards are not grounds for refunds.
9. Data Handling and Privacy
BeeProxy adheres to the data protection practices outlined in our Privacy Policy. Personal data collected during the use of our Service is managed securely and used to provide and improve the Service as described.
10. Modifications to Service Level Compliance
BeeProxy reserves the right to modify this Service Level Compliance section as necessary to reflect changes in services or operational practices. Users will be notified of any significant updates, and continued use of the Service following such changes indicates acceptance of the new terms.
11. Contact Us
For questions or concerns regarding service performance or compliance with these standards, please contact BeeProxy support at [email protected]