Refund Policy
November 12th, 2024
Welcome to BeeProxy. We are dedicated to providing our users with reliable and high-quality proxy services. Please read this refund policy carefully, as it outlines our stance on refunds and related procedures.
1. General Policy on Refunds
BeeProxy provides intangible services that are delivered once an order is completed. Due to the nature of our services, we do not offer refunds for any completed transactions. All sales are final, and users are encouraged to thoroughly review their subscription plans and service details before making any purchases.
2. Dispute Resolution
In the event of any issues or disputes related to our services, users should first contact BeeProxy’s customer support team at [email protected]. Our support team is available to address any questions or concerns related to service quality or billing. BeeProxy maintains records of customer support interactions for quality assurance and security purposes.
3. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Successful Service Delivery: If the purchased service has been delivered and accessed by the user.
- User-Initiated Data Transfer: Once the user initiates data transmission or begins using the proxy service after purchasing a subscription.
- Violation of Terms: If the user’s account is frozen or suspended due to violations of BeeProxy’s Terms of Use, including misuse or illegal activities.
- Expired Subscription: Refunds will not be provided if the user’s subscription period has expired without renewal.
- Quality of Third-Party Internet Services: BeeProxy is not responsible for the quality or speed of the user's internet service provider. Issues related to connection speed or third-party network quality are not grounds for refunds.
- Client Software Compatibility: BeeProxy is not liable for the compatibility of any third-party software used by the customer to access the Service. Incompatibility with client software is considered a non-refundable matter.
- Incomplete or Inconsistent User Data: If a user provides incomplete or inconsistent information during registration or account setup.
4. Service Level Compliance
Refunds are not issued if BeeProxy meets the performance and service levels outlined in the Service Level Agreement (SLA). We strive to maintain a high standard of service, and any service quality within the SLA parameters is non-refundable.
5. Contact for Support
While refunds are not provided, BeeProxy values customer satisfaction and encourages users to reach out to our support team for assistance with any issues. Our goal is to ensure that your experience with BeeProxy meets your expectations to the best of our ability. For any questions, concerns, or assistance regarding this policy, please contact us at [email protected].